VERO – TERMS & CONDITIONS
Effective Date: 30 March 2026
By accessing or using our website, purchasing products, or engaging with our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.
Overview
These Terms constitute a legally binding agreement between you (“Customer,” “User,” or “You”) and VERO LK (“we,” “our,” or “us”) governing your use of our website, products, and services.
Eligibility
You must be at least 18 years old or the legal age of majority in your jurisdiction to use this website. You agree that all information provided is accurate and lawful.
Products & Services
VERO specializes in:
Diffuser machines
Fragrance oils
Installation and ambient scenting solutions
All products are intended strictly for their designed use in cold air diffusion systems, and improper usage may result in damage or safety risks (adapted from standard diffuser usage clauses ).
Orders, Pricing & Payments
All orders are subject to availability and confirmation
Prices may change without prior notice
We reserve the right to refuse or cancel any order
Full payment must be received before delivery or installation
For subscription or recurring services, you authorize us to charge your selected payment method accordingly.
Shipping & Delivery
Delivery timelines are estimates and may vary
Risk transfers to the customer upon delivery
We are not responsible for delays caused by couriers, customs, or external factors
Returns & Refunds
Diffuser machines may be eligible for return under specified conditions
Fragrance oils are non-returnable due to hygiene and safety reasons
Claims for defective items must be reported within a reasonable time
This aligns with industry practices where fragrance products are typically final sale unless defective .
Product Use & Safety
Products must not be ingested or applied to skin
Only approved fragrance oils should be used
Keep away from children and pets
We are not liable for damages, injuries, or losses caused by misuse, improper installation, or failure to follow guidelines .
Limitation of Liability
To the fullest extent permitted by law:
VERO LK shall not be liable for indirect, incidental, or consequential damages
Total liability shall not exceed the amount paid for the product or service
Intellectual Property
All content on this website—including logos, product names, images, and text—is the property of VERO and may not be copied, reproduced, or used without written permission.
Privacy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect and use your personal data.
Third-Party Services
We may use third-party providers (payment gateways, logistics, etc.). We are not responsible for their policies or actions.
Termination
We reserve the right to suspend or terminate access to our services if:
You violate these Terms
You misuse our products or services
Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including:
Natural disasters
Government restrictions
Supply chain disruptions
(This clause is standard in commercial terms )
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Sri Lanka.
Changes to Terms
We may update these Terms at any time. Continued use of our website constitutes acceptance of the revised Terms.
Contact Information
For assistance – [email protected] Date: 30 March 2026